Helping Fulham Residents Who Cannot Move Items to the Kerbside

Fulham has a lot of accommodation where the front door is nowhere near the pavement. Basement and garden-level flats sit below a flight of steps, upper flats in mansion blocks sit above several, and a heavy sofa is not going anywhere without help.

For an elderly or disabled resident, moving that item alone is not a realistic task, and the council recognises this in how its service is set up.

Hammersmith and Fulham Council explains that internal collections, meaning collections from inside the property, are only carried out via a risk assessment for elderly or disabled residents. This is the exception to the kerbside rule rather than the norm.

If that applies to your household, it is worth raising it when you book so the council can assess what is needed.

When families in Fulham ask us to help an older relative clear a few bulky items, we do the whole job: carrying, lifting and loading, with no expectation that anyone moves furniture to the pavement. That is simply what a private clearance is for.

We can focus on a single room, a few named items, or a wider house clearance, depending on what the household actually needs.

Clearing the home of someone who needs extra support is not a job to rush. We work at the pace of the person we are helping, keep items where they can see them until they are ready, and answer questions as we go.